At LIHNS, we want you to shop with confidence. If your return meets the requirements outlined in our Return & Exchange Policy, we will process your refund promptly and transparently.
Refund Eligibility
Refunds are available only for items that meet the following conditions:
- The return complies with our Return & Exchange Policy.
- The return request is submitted within 7 days of receiving your order.
- The item is unused, unworn, unwashed, and returned in its original condition.
- All original tags, labels, and packaging are included.
Returned items that do not meet these requirements may not qualify for a refund.
Non-Refundable Items
Refunds cannot be issued for:
- Items marked as Final Sale or purchased during clearance promotions.
- Products that have been worn, washed, altered, or damaged after delivery.
- Items returned without their original tags, labels, or packaging.
- Returns that do not meet our eligibility requirements.
Refund Process
Once your returned item has been received and inspected, we will notify you of the outcome.
If your refund is approved:
- The refund will be issued to your original payment method.
- You will receive a confirmation once the refund has been processed.
If your return is not approved, we will explain the reason and discuss the available options with you.
Refund Processing Time
Approved refunds are typically processed within 5–10 business days.
Please note that the time it takes for the refunded amount to appear in your account may vary depending on your bank or payment provider.
Shipping Costs
Original shipping charges are non-refundable.
Unless the return is due to an incorrect, damaged, or defective item supplied by LIHNS, the customer is responsible for the cost of returning the product.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please provide:
- Your order number.
- Clear photographs showing the issue.
After reviewing your request, we will arrange a replacement or issue a full refund where appropriate.
Store Credit
In certain situations, we may offer store credit instead of a refund.
Store credit can be used toward any future purchase on the LIHNS website and will be provided only with your agreement or where appropriate.
Need Assistance?
If you have any questions about your refund or require assistance with a return, our customer support team is here to help.
Email: alamhasib67@gmail.com
Phone: +39 327 405 2584
Our Commitment
Every order at LIHNS reflects our commitment to quality, craftsmanship, and exceptional customer service. We are dedicated to making every shopping experience smooth, transparent, and enjoyable, and we'll always do our best to resolve any concerns fairly and efficiently.