At LIHNS, we take pride in the quality of our products and want you to shop with confidence. If your purchase isn't quite right, we're here to help make the return or exchange process as simple as possible.
Returns
We accept returns under the following conditions:
- Return requests must be submitted within 7 days of receiving your order.
- Items must be unused, unworn, unwashed, and in their original condition.
- All original tags, labels, and packaging must be included.
Returns that do not meet these requirements may not be accepted.
Exchanges
We gladly offer exchanges in the following situations:
- The item is the wrong size.
- The product arrived damaged or defective.
- You received an incorrect item.
Exchange requests must be submitted within 7 days of receiving your order.
Non-Returnable Items
The following items are not eligible for return or exchange:
- Products purchased during final sale or promotional clearance.
- Items that have been worn, washed, or altered.
- Products returned without their original tags or packaging.
Refunds
Refunds are issued only after the returned item has been received and inspected.
Once your return is approved:
- Your refund will be processed using the original payment method.
- Please allow 5–10 business days for the refund to appear, depending on your payment provider.
In certain situations, we may offer store credit as an alternative to a refund.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please include:
- Your order number.
- Clear photos showing the damaged or incorrect item.
Once reviewed, we will arrange a replacement or process a refund where appropriate.
How to Request a Return or Exchange
To begin a return or exchange request, please contact our customer support team with the following information:
- Your order number.
- The reason for your return or exchange.
- Photos of the item if it is damaged or incorrect.
Email: alamhasib67@gmail.com
Our team will guide you through the return process and provide the necessary instructions.
Important Information
- Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.
- We recommend using a tracked shipping service, as LIHNS cannot be responsible for returned parcels lost during transit.
Our Commitment
Your satisfaction is important to us. We are committed to providing premium products and exceptional customer service, ensuring every shopping experience with LIHNS reflects the quality, comfort, and timeless style our brand represents.